When you shop at MABÓ COFFEE, you enjoy confidence - the confidence of knowing that if you are not completely satisfied with the products you purchased, you can return them to the MABÓ coffee shop where you placed the order, and we will offer you an exchange, a refund, or a replacement (as applicable) in accordance with the instructions provided below.

You have the right to return ordered products within 14 days from the date of purchase. To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

If the product is refused without any reason upon delivery (not picked up from the locker due to personal reasons), we can attempt delivery again at a different date. A full refund for a refused order is not accepted; a maximum of 50% of the order value can be refunded. Coffee is a perishable food product and cannot be reused like a pair of shoes.

Non-returnable items:
– Gift cards / vouchers
– Digital / downloadable products
For a return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will contact you via email or phone to inform you about the status of your refund, whether it is approved or rejected (and the reasons for rejection, if applicable). Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days from the approval date.

Late or missing refunds (if applicable)
If you have been approved for a refund but haven't received it yet, first check your bank account again; it may take some time for your refund to be processed.
Banks sometimes require a longer processing period for refunds.
If you've done all of this and you still have not received your refund yet, please contact us at orders@mabo.coffee

Sale items (if applicable)
Only full-priced items can be refunded; unfortunately, sale or special-priced items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

If, for any reason, you need to exchange it for the same item, send us an email at orders@mabo.coffee. After contacting us, you can send the item to MABO Coffee Roasters, str. Vulturilor 31, sect 3, Bucharest, Romania.

Shipping
To return your product, please ship it to MABO Coffee Roasters, str. Vulturilor 31, sect 3, Bucharest, Romania.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your shipping address, the time it may take for your exchanged product to reach you may vary.